DELIVERY INFORMATION

To ensure a successful delivery of your new merchandise, please take a moment to review the following information.

• Please review your sales receipt to make sure the following information is correct; "ship to" address, zip code and phone numbers (home, work, and cell).
• The balance of your order, including delivery charges, must be paid in full prior to delivery. Our drivers are not equipped to handle C.O.D.
• Deliveries are routed geographically based on the number of deliveries in each area. For this reason, we are unable to honor requests for special times. Deliveries are generally between 7 am and 6 pm. One to two days prior to your predetermined delivery date, you will receive an automated call with an estimated three-hour window for your delivery. If you have not received a call by 3pm the day prior to your scheduled delivery, please call (505) 761-3256 for New Mexico deliveries. If you are outside the metro area, you may call our toll free number (800) 854-6755.
• Delivery fees are non-refundable. If for some reason you should miss your scheduled delivery, a new delivery date will need to be arranged, and a second delivery fee will be charged.
• You may reschedule or cancel your order up to 3 days prior to your scheduled delivery date without a fee. However, if 3 days notice is not provided, a non-refundable $35 cancellation fee will be charged.
• The balance on your order must be paid, in full, no later than 4 days prior to your delivery date. If the balance is not paid, your order will have to be rescheduled for another date based on our availability.
• Our delivery teams will assist in moving any existing furniture that directly affects the delivery, however we will not remove or dispose of old furniture. Furthermore, our associates will not move any electronic or computer equipment. Please make other arrangements for the movement or disposal of these items.
• Ideally, we would prefer to have our customers available for their deliveries in order to personally inspect their purchases. However, while we realize this is not always possible, you will need to have a responsible adult (over 18 years of age) present at the time of delivery. Once the delivery is complete, we will ask that you complete a short phone survey regarding your shopping and delivery experience. We want to make sure that you are completely satisfied with your purchase.

DELIVERY OR CUSTOMER PICK-UP CONCERNS

If you have any questions, concerns, or changes regarding your Delivery or Customer Pick-Up schedule, please call the following number: (800) 854-6755

ACCOUNT QUESTIONS

If you have billing questions or would like to inquire about opening an account with American Home, please call: (866) 576-0660

REPAIRS OR WARRANTY QUESTIONS

If you have questions about a repair or a warranty service order, please call Customer Service at: (800) 854-6755

NEW MEXICO LOCATIONS

ABQ MIDTOWN

Carlisle & Menaul NE

(505) 883-2211

 

ABQ CUSTOMER PICK-UP

I-25 & Comanche

(505) 761-3200

 

FARMINGTON

1001 W. Broadway

(505) 326-3393

 

SANTA FE

901 St. Michaelís Dr.

[505) 988-4502

 

CUSTOMER SERVICE

(800) 854-6755

 

NEW MEXICO DELIVERY OFFICE

(505) 761-3256

 

ABQ DISTRIBUTION CENTER

(505) 761-3227

CUSTOMER PICK-UP INFORMATION

• If you will be picking up your order from our Distribution Center, please call the Customer Pick-Up department at (505) 761-3227.
• You may also call our toll free number (800) 854-6755 to reach the DC. Please have your order number ready. If you will be picking up your item(s) at any of our store locations, please see store numbers listed on this page.
• American Home will assist in loading and securing your purchase in your vehicle. Please personally check to ensure your merchandise is tied properly before you leave American Home property. Wait times will vary depending on the day and time of your pick-up. Set-up and fabric/leather protection require extra time. You must present your drivers license at the time of pick-up.
• Please be advised that you should use careful and reasonable judgment, drive a route that is suitable to your load, and drive at a reduced rate of speed so as not to in any way jeopardize your load. We discourage freeway travel with all open loads.
• If you will be picking up your merchandise in a rental truck, additional verification is required. Please inform our Customer Pick-Up office staff upon arrival.

RETURN POLICY

You may return your furniture purchase within 5 days of receipt (7 days for rugs), only if it is in original condition. Simply return your item(s) to our DC, or call our Customer Service Department at (800) 854-6755. American Home does not charge a restocking fee, however a second delivery fee will apply if the merchandise is picked up via our delivery service. Fabric and leather care protection are non-refundable. As-Is and Special Order merchandise cannot be returned.

WARRANTY INFORMATION

The products we carry are of the highest quality and are backed by standard manufacturerís warranties (see your sales associate for details). Should any problems arise with your purchased item(s), please follow instructions given by the manufacturer, or contact our Customer Service Department at (800) 854-6755.

MATTRESS WARRANTY INFORMATION

Every new mattress purchased is covered by a manufacturer's warranty that covers defects in workmanship and materials and will range from 3 to 10 years. Sealy True Form, Sealy Right Touch, and Tempurpedic mattresses have a 20 year limited warranty. The mattress warranty card included with your purchase includes the details of the applicable warranty, terms and conditions under which a claim may be filed. As-Is mattresses are not covered by the manufacturerís warranty. Facts regarding all mattress warranties

The manufacturer's warranty must be fully complied with in order for you to file a valid claim. For example, you must have the proper support with the appropriate number of bed slats or a center support, or a combination of both. It is incumbent upon the purchaser of the mattress to save all required law tags and proof of purchase, such as sales invoices. These and other requirements must be satisfied fully to support the claim. If you feel that there is an issue with your mattress, please contact our Customer Service Department at (800) 854-6755 to arrange for a MANDATORY inspection and evaluation of the claim. Over time, all mattresses will settle and show body impressions ñ this is NORMAL. However, excessively deep impressions, beyond the normal guidelines allowed by most manufactures, could indicate a defect that would require a mandatory tech inspection and evaluation.

 

60-Day Mattress Comfort Guarantee

American Home's sales associates focus on helping you to select the mattress that is right for you by allowing you to spend as much time as you need to select your new mattress in the store. Once you get your new mattress home, it normally takes about 30-days for your body to fully adjust. If, after the first 30 days, you feel that your selection is not correct, you may contact our Customer Service Department to arrange for a mandatory tech inspection and a one-time reselection before the end of the second 30 days (60 day total). The reselection must be applied to a mattress or mattress set of equal or greater value. A handling fee of $65 will be applied to the reselect ticket. The normal delivery fees will apply for the delivery of the reselect mattress. The 60-Day comfort guarantee does not apply to any mattress or mattress set that is dirty, stained, damaged, abused, sets that are sold ìAS-ISî, special size orders or adjustable bases. Tempurpedic mattresses have a 90-day trial period and the customer will be charged $199.00 on Tempurpedic comfort exchanges.